Terms and Conditions
Swallows Nursery is operated and owned by Swallows Nursery & Plant Centre Ltd.
We accept enquiries for orders by email, texts and visits in person. Owing to administrative expenses in collating and fulfilling orders, we take orders for a minimum order value £50 excluding VAT. For website orders, we do not have minimum order values.
Plants not in Stock: We recommend customers see our availability lists before ordering plants. Sourcing plants from outside our Nursery is time consuming, and we offer external sourcing only where the value of the plants is expected to exceed £100 excluding VAT. Availability of sourced plants is not guaranteed. Replacements for unavailable plants will be offered, if appropriate.
Orders must be confirmed in writing (email or text). In placing an order, the buyer agrees to these Terms and Conditions.
Prices in our Availability List replace any from previous catalogues and are subject to change without notice.
In assembling plants for orders, pot sizes may change and affect the final total price. Replacements for unavailable plants may be offered.
A 20% non-refundable deposit is required on confirmation of the order. No plants will be sourced or reserved, or availability guaranteed until the deposit has been paid. For plants grown to order by the Nursery, we require a 40% deposit.
All cancellations within 7 days of due delivery/collection date for confirmed orders, or parts thereof, are subject to a restocking fee of 10% of the quoted plant price. This is to cover our costs of picking and storage of plants, and our administration.
Plants that have been ordered for collection, must be collected within 3 days of the agreed collection date, or the deposit may be retained and plants returned to stock, unless other arrangements have been agreed in writing.
For delivery of plants, is important that you are in and available to receive your plants. If our driver is unable to leave the plants in a safe place, then they will be returned to the nursery, and a restocking fee of £50 applies for our time. We cannot take any responsibility for any loss or damage to unattended plants. If you would like them left elsewhere at the delivery location, please let us know when you confirm your order.
Payment of plants is required immediately following delivery, or on collection in person from the Nursery. Plants remain the property of Swallows Nursery & Plant Centre Ltd until fully paid.
Invoices are due immediately on receipt of plants, unless other terms have been agreed in writing. Overdue invoice payments will incur a compound interest of 3% a month.
We accept debit and credit cards, BACS bank transfers and cash. We do not accept cheques.
We do not accept liability for under-performing plants with the exception of plants that have under-performed as a batch as identified by the Nursery. Customers must check the condition of plants on receipt, and notify the nursery within 7 days of any quality complaints. We will refund or replace any plants found to have been despatched that are the wrong variety. Our nursery is regularly inspected for Plant Health and has authority to issue Plant Passports.
Please contact us with any questions about our terms of business.